Heat and Glo Phone Numbers and Emails

Toll-Free Number:

  • (888) 427-3973

Customer Service:

  • (800) 638-2772
    CPSC Consumer Information Line
  • (800) 883-6690
    Technologies Information Line

Media:

  • (952) 985-6533

Heat and Glo Email:

mediainfo@heartnhome.com
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Contact Information

Heat and Glo Website:

Heat and Glo Help Center:

Corporate Office Address:

Heat & Glo
7571 215th Street West
Lakeville, Minnesota 55044
United States

Other Info (opening hours):

Contact Center:

Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday 8 a.m. to 4 p.m. (CST)

Closed Saturdays, Sundays and most major U.S. holidays.

Hearth & Home Technologies Information Line:

Monday through Friday: 8 a.m. to 8 p.m. CT

CPSC Consumer Information Line:

7 a.m. to 4:30 p.m. CT

More contact details

Heat and Glo Rating Based on 15 Reviews

Rating details

1.8
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Value for money

Rating stats

Rating trend

Summary of Heat and Glo Customer Service Calls

160 TOTAL
CALLS
00:22 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Heat and Glo?

Return/ Replace Question:

  • “Fireplace fan won't turn off”
  • “Problem with fireplace”
  • “Fireplace will not come on”

Request for Information Question:

  • “Tech support”
  • “Technical support”
  • “A question about a bell sound from my heat and glo gas fireplace”

Product/ Service Question:

  • “Remote not working”
  • “Remote beeping not working”
  • “Remote not working & batteries replaced- pilot not working”

Staff Question:

  • “Service fireplace”
  • “Need name and number of a repair service in Suffolk county ny”

Shipping and Delivery Question:

  • “Unit not coming on”

Other Question:

  • “Issue with 8000TR-OAK-IPI”
  • “Blower install help”
  • “Wanting to know if there is a thermostat control”

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