Contact Heat and Glo Customer Service
Heat and Glo Phone Numbers and Emails
Toll-Free Number:
-
(888) 427-3973
Customer Service:
-
(800) 638-2772CPSC Consumer Information Line
-
(800) 883-6690Technologies Information Line
Media:
-
(952) 985-6533
Heat and Glo Email:
mediainfo@heartnhome.com
Contact Information
Heat and Glo Website:
Heat and Glo Help Center:
Corporate Office Address:
Heat & Glo
7571 215th Street West
Lakeville,
Minnesota
55044
United States
Other Info (opening hours):
Contact Center:
Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday 8 a.m. to 4 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.
Hearth & Home Technologies Information Line:
Monday through Friday: 8 a.m. to 8 p.m. CT
CPSC Consumer Information Line:
7 a.m. to 4:30 p.m. CT
Summary of Heat and Glo Customer Service Calls
160
TOTAL
CALLS
CALLS
00:22
AVG CALL
DURATION
DURATION
7%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Heat and Glo?
Return/ Replace Question:
- “Fireplace fan won't turn off”
- “Problem with fireplace”
- “Fireplace will not come on”
Request for Information Question:
- “Tech support”
- “Technical support”
- “A question about a bell sound from my heat and glo gas fireplace”
Product/ Service Question:
- “Remote not working”
- “Remote beeping not working”
- “Remote not working & batteries replaced- pilot not working”
Staff Question:
- “Service fireplace”
- “Need name and number of a repair service in Suffolk county ny”
Shipping and Delivery Question:
- “Unit not coming on”
Other Question:
- “Issue with 8000TR-OAK-IPI”
- “Blower install help”
- “Wanting to know if there is a thermostat control”
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Heat and Glo