Contact Heat and Glo Customer Service
Heat and Glo Phone Numbers and Emails
Toll-Free Number:
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(888) 427-3973
Customer Service:
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(800) 638-2772CPSC Consumer Information Line
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(800) 883-6690Technologies Information Line
Media:
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(952) 985-6533
Heat and Glo Email:
Heat and Glo Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Heat and Glo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Heat and Glo is 8884273973. 74% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
People call Heat and Glo mainly because of return/ replace, product/ service and request for information.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Heat and Glo Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Heat and Glo is 8884273973. 74% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
People call Heat and Glo mainly because of return/ replace, product/ service and request for information.
7% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Heat and Glo is mediainfo@heartnhome.com.
Contact Information
Heat and Glo Website:
Heat and Glo Help Center:
Corporate Office Address:
Other Info (opening hours):
Contact Center:
Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday 8 a.m. to 4 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.
Hearth & Home Technologies Information Line:
Monday through Friday: 8 a.m. to 8 p.m. CT
CPSC Consumer Information Line:
7 a.m. to 4:30 p.m. CT
Heat and Glo Customer Service Reviews
they were unavailable to talk for 2 days the only recommendation in my area could not give any service until March 26. They were no help at all and I regret having purchased this fireplace.
Needed tech support to resolve an issue for a subcontractor and could not reach anyone so had to send them home.
Summary of Heat and Glo Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Heat and Glo?
Return/ Replace Question:
- “Fireplace light out.”
- “Fireplace”
- “Fireplace won’t start and has been disabled”
Product/ Service Question:
- “Remote failing to pair with ignition”
- “Remote fails to pair with ignition”
- “Log set heatnglo model# 6000trxilp or a compatible log set that will work for this unit”
Request for Information Question:
- “Help about vent s you used”
- “Gas line question”
- “Parts and questions”
Staff Question:
- “Service Part”
- “Customer service”
- “Need service”
Website/ Application Question:
- “Vent installer is using”
- “Installed all 3 newly purchased fireplace parts with no success”
- “Need owners/install/operation/parts manual for an HST48 see through gas fireplace. The numbers on the plate are Z375980 serial #D94282”
Account Question:
- “Safety Disabled Fireplace to”
- “Safety disabled”
- “Safety Disabled Fireplace”
Shipping and Delivery Question:
- “Unit not coming on”
Activation/ Cancellation Question:
- “I need to cancel a part that I ordered yesterday”
Payments and Charges Question:
- “Promotional credit”
Other Question:
- “Bad gas valve”
- “Pilot assembly”
- “Looking to see if a blower kit is available for a gas insert”
Compare Heat and Glo Customer Service To
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